The added value for our customers lies in the fact that the organisation shapes the change process itself. This goes hand in hand with a high level of acceptance - in contrast to classic top-down process projects, which usually encounter rejection.
How we make efficiency ehancement accessible
Through the Kerkhoff Learning Factory, we break down the present silo mentality and turn conflicts and unclear expectations into an interdisciplinary approach. Our philosophy for this: It’s better for a team to achieve 80 percent themselves than for us to provide everything 100 percent. As consultants, it is our job to introduce change scenarios, to coach and facilitate reflection via set tasks. The rest is carried out by the employees themselves – until they have reached a satisfactory conclusion.
Diverse application possibilities
Despite all the similarities, every business and every industry is different, with its own, specific challenges and approaches. Consequently, we never work according to the scattergun approach, but individualise our learning factory for each customer to a high degree. This enables us to cover all sectors within the manufacturing industry but also numerous companies in the service sector. This is because there are many processes in this area that can be physically modelled too. Service providers who use the learning factory to accelerate the process from inquiry to acceptance or rejection secure considerable competitive advantages.
- Change management tool for project implementation support and harmonisation
- Onboarding tool for new and existing employees to present the current situation
- A driving force for management
- Training and certification support
Through customer-specific simulation tasks, we illustrate the entire value chain, present daily processes in an accessible way and define new workflows step by step. This practical simulation approach allows participants to experience how standardised processes and digitalisation can simplify processes in a company and enhance efficiency. At the same time, fear of the unknown is reduced and improvements created for moving from the company’s current status to its desired future form.
No more silo mentality
In reality, it is a major challenge to convince management and employees of necessary changes. Customers who have been extremely successful for decades frequently turn to us when they find themselves suddenly experiencing a decline in profits. Executive boards or managing directors’ sense that they need to implement change – but their employees often struggle with this realisation. Even if every single person does their job well - their work can only ever be as good as the working structure allows it to be. In the face of rapid change, this is often no longer enough – companies and employees have to move beyond a rigid silo mindset in order to develop into process-orientated organisations.
Good work, poor result. The Kerkhoff Learning Factory makes change happen.
In the learning factory, we let our customers directly experience how established structures and processes limit their work. For this, we physically map out the company’s material and information flows and have these processes played through in workshops. This might mean, for example, that employees must process 34 orders in 30 minutes. Although everyone gives it their best, participants usually only manage a handful of orders. This is a powerful example: Though everyone does a great job in day-to-day business, no one thinks about which process steps are necessary - because they only see their specific area and not the overall picture. Participating in the learning factory changes the fact that inefficiencies are clearly visible, meaning the willingness to change increases immensely.
Sounds light hearted but the results are real
If, therefore, it isn’t the work itself but the set-up that is suboptimal, the decisive key to success lies in taking an interdisciplinary approach and looking at the business as a whole. For this purpose, employees in the learning factory regularly take on tasks from colleagues in other areas. This improves understanding, strengthens team spirit and also incorporates current trends such as digitalisation.